EQUIP BPO culminates with a Best Practices Forum

4 04 2012

EQUIP BPO (Enhanced QUality and Information security Program for Businesses and Professionals in the Outsourcing sector) ended with a Best Practices forum at the Crowne Plaza, Ortigas last March 16, 2012.

Jointly implemented by Asia Society for Social Improvement and Sustainable Transformation (ASSIST) and TUV Rheinland Philippines and in collaboration with the Business Processing Association of the Philippines (BPAP), the EQUIP BPO initiative seeks to equip the BPO/ITES firms with the necessary technical and managerial skills to adapt to challenges on quality, health and safety, and information security practices.

TUV Rheinland’s Tristan Loveres welcomed the attendees while BPAP’s Raymond Lacdao delivered the Keynote Address.

For his part, Kamesh Ganeson of ASSIST discussed the Project Implementation Highlights, which include:

(i) 60 participants attended the 2 CEO Forums;
(ii) 59 individuals attended the 2 3-day Technical Trainings on QMS, ISMS, OHSAS
(iii) Organized 2 1-day Focus Group Discussions with key players of the IT-BPO Industry
(iv) Identified and developed 3 course modules based on the outcome of the Focus Group Discussions
(v) Delivered 2 3-day TOT Sessions to qualify local trainers on the following topics: Quality, Leadership, and Problem-Solving & Decision-Making
(vi) Provided on site & off site technical assistance to 9 participating companies during the project journey
(vii) Designed and developed a virtual academy for the IT-BPO Industry which has e-learning, online exam and project information components

Five participating companies provided a presentation on their experience and learning during the project, especially in terms of quality and information security program management: B&M, Maersk, Ericsson, NATCCO and Itech. Mr. Murali of ASSIST delivered the closing remarks.

Attendees include NATCCO, Global Payments Processing Center, Ericsson, Itech Business Solution, B&M Global Services Manila, TDG, Emerson, BPAP, UP-ISSI, Maersk Global Service Center, GSM, PC Craft Computer Technologies, Foundation for IT Sustainability, Amdatex, and ECCI.

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